At Luxury Experience, we treat the confidentiality of our clients, developers, and partners with the highest level of care. This Privacy Policy details how we collect, process, manage, and safeguard information when you interact with our website, request spa consulting, or submit project inquiries.
By engaging with our platform or commissioning our design and engineering services, you consent to the data practices described in this document.
We collect several categories of information to provide an elite, bespoke wellness design experience:
- Personal Identity: Full name, corporate email address, contact telephone numbers (including WhatsApp identifiers).
- Business & Organization details: Hospitality company name, brand portfolio, developer registrations, and corporate offices.
- Project Specifications: Blueprints, layouts, volume capacities, expected guest traffic details, and design requirements submitted through our contact form.
- Technical Information: IP address, browser type, referral paths, device configurations, and page engagement data gathered via secure, non-blocking telemetry.
The information collected is used solely to execute and support premium wellness ecosystems:
- To formulate customized spa feasibility studies, ROI modeling, and technical design tenders.
- To communicate updates regarding commissioned hydrothermal builds and operational spa handovers.
- To distribute periodic luxury wellness thought leadership insights and brand announcements (only upon explicit subscription).
- To secure, validate, and optimize the delivery of our digital platform.
Luxury Experience does not sell, rent, or lease client lists to third parties. We cooperate with select high-security infrastructure partners to process data:
- Supabase: For secure database management, user verification, and inquiry pipelines.
- Google Cloud & Analytics: For deferred, non-intrusive traffic analysis and performance monitoring.
We employ enterprise-grade security protocols to prevent unauthorized access, alteration, or exposure of your details. All data transferred via our platform is protected by SSL/TLS encryption. Access is strictly restricted to certified Luxury Experience personnel under strict confidentiality agreements.
In alignment with the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL), we ensure that:
- Your explicit consent is secured before processing any personal data for marketing purposes.
- You have the right to request access to, correction of, or complete destruction of your personal details stored on our databases.
- Any data transfers are handled through secure channels with full legal protections.
Requests regarding your rights under the PDPL can be sent directly to our Riyadh data protection representative at info@luxuryexperience.sa.
For partners and clients in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Your rights include:
- The right to be informed about how your data is used.
- The right of access, rectification, and erasure (to be forgotten).
- The right to restrict or object to processing.
- The right to data portability.
If you have questions regarding this Privacy Policy, please contact our data controller:
Company: Luxury Experience
Address: Olaya District, King Fahd Road, Riyadh, Kingdom of Saudi Arabia
Email: info@luxuryexperience.sa
Telephone: +966559376030